Company record
Copperline Consulting, Inc. delivers telephone upgrading, call‑center design, and database design together with comprehensive training solutions. Its portfolio includes ACD flex routing design, inbound and outbound voice system design and installation, and the execution of multi‑site, multi‑platform deployments. Copperline Consulting, Inc. also provides consulting on contact‑center operations and reporting, covering call routing, call recording, adherence, workforce management, interactive voice response, and custom programming, with database design support for multiple languages and platforms. Training programs span basic to advanced levels for contact‑center users, supervisors, managers, and administrators, and incorporate self‑sufficiency modules for system support personnel.
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